Refund & Cancellation

Refund & Cancellation Policy

At Alnasrr Quran Academy we aim to provide high-quality Islamic education services. Please read our Return & Cancellation Policy carefully before enrolling in any course.

1. Course Cancellation

• Students may request cancellation before the course or classes begin.
• Cancellation requests must be submitted through our official contact channels.
• Once the course has started or classes have been attended, cancellation requests may not be accepted.

2. Return Policy (Digital Services)

• Our services are digital and educational, therefore no physical products are returned.
• Once access to classes, recordings, or learning materials is provided, the service is considered delivered.
• Returns are not applicable for completed or ongoing courses.

3. Refund Eligibility

Refunds may be considered only in the following cases:

• Course cancellation approved before classes start
• Course canceled by the academy
• Technical issues from our side that prevent access to the course

Refunds will not be provided for:

• Change of mind after enrollment
• Missed classes due to personal reasons
• Lack of attendance or engagement

4. Refund Process

• Approved refunds will be processed using the original payment method
• Processing time may take 7–10 business days
• Any transaction or processing fees may be deducted

5. Cancellation by the Academy

The Quran Academy reserves the right to cancel or reschedule a course due to:

• Teacher unavailability
• Technical issues
• Insufficient enrollments

In such cases, students will be offered:

• A rescheduled class
• An alternative course
• A refund (if applicable)

6. How to Request Return or Cancellation

Please contact us with the following details:

• Student name
• Registered email address
• Course name
• Reason for request

📧 Email: info@alnasrr.com

7. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page without prior notice.